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Dry Cleaning Carpets & Upholstery in Richmond for 25 Years.

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Frequently Asked Questions

Located in Richmond servicing Glen Allen and surrounding areas

How are you different from other carpet cleaners?

Master’s Touch uses a unique “dry” process to clean your carpets. We also offer many unique services such as on-site dry cleaning of fine fabric upholstery, draperies, and oriental rugs.

Is your process messy?

Not at all. Our special cleaning process minimizes the inconvenience of having your carpets cleaned.

When can I walk on my carpets?

Immediately. Your carpets will be completely dry before we leave.

Is your carpet cleaning method safe for me, my pets, and my children?

Absolutely! Our carpet cleaning chemicals are completely safe and are virtually odor-free. You also won’t have to keep your children or pets off a wet carpet, since our process leaves your carpets completely dry.

How often should I clean my carpets?

That depends on the type of carpet you have and the wear it receives. Typically, a thorough once-a-year cleaning will keep your carpets or area rugs in tip-top condition. But if you have Berber carpeting, small children or pets, you will probably need to clean more frequently.

Can you really get the spots out of my carpets?

Our process gets out more spots than any other we have seen… even rings from water damage. However, we cannot remove “stains” (like paint), since by their very definition, stains are permanent. We also can’t put color back into a carpet. If a spot is lighter than the surrounding carpet (or if it’s been bleached), no cleaning method will remove it.

Can you clean my oriental rug?

Not only can we clean it, we can “dry” clean it right in your home!

Can I get my carpets cleaned right away?

We can usually provide service within 24 hours. Just call us to schedule the most convenient time to serve you.

How does carpet cleaning work?

The process begins with an assessment to determine whether dry or steam cleaning techniques are best suited for your carpet. If using dry techniques, we use specialized machines and low moisture solvents to remove stains.

If using the steam method, we introduce a combination of hot water and a cleaning solution into the carpet. This mixture penetrates the fibers to dislodge dirt and other particles. Then we extract the solution and the dirt, leaving your carpet clean as new.

What is the difference between a deep cleaner and a steam cleaner?

Deep cleaner and steam cleaner are often used interchangeably in the carpet cleaning industry. Many people think that steam cleaners—those that release steam—should only be used on hard surfaces.

When we talk about deep or steam cleaning in the carpet business, we’re actually referring to the method we described above, which is known as hot water extraction.

Does carpet cleaning work on all carpets and fabrics?

No matter the carpet or fabric, Master's Touch Carpet Care has a technique to clean it. We have eco-friendly and organic carpet cleaning solutions for even the most delicate of materials. Before we begin each job, we inspect the carpet to determine the safest cleaning method to preserve your investment. By using dedicated treatments for each job, we make sure you get you the best results every time.

Do I need to vacuum before my service?

You should vacuum your carpets regularly, but it isn’t necessary to pass it again specifically for our visit. Our technicians will always pre-vacuum the area with our state-of-the-art machines before we begin the cleaning.

How long will it take to clean my carpets?

There is NO drying time, there is NO downtime, it is INSTANT!

Do you move furniture?

Yes, we move furniture before treatments. However, we ask that you remove electronics, decorative accent pieces, and breakables before we get there. If you’re concerned about a particular piece of furniture, let us know when you speak to our staff!

Why isn’t weekly vacuuming sufficient?

While vacuuming removes surface dirt, it’s not quite able to eliminate all the dust and bacteria that accumulates between the carpet’s fibers. Our dry and steam carpet cleaning processes are designed to penetrate the weave and extract soil and allergens. Our organic compounds eradicate bacteria buildup, which hurts air quality. You get a cleaner, healthier environment when we’re done.

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How long will it take my carpets to dry after carpet cleaning?

Drying time depends on a variety of factors, including temperature, humidity, airflow and carpet thickness. That said, our services return quicker drying times than many others—often just a few hours. Avoid letting children and pets play on the carpet until it’s fully dry.

How can I schedule a consultation?

By giving us a call now at (804) 334-4789! We’re happy to schedule a consultation for your home or business carpet cleaning. Why not get started now?

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We are taking all necessary precautions to keep both ourselves and our clients safe during the pandemic.